Refund Policy

What “refund” means on this project

A refund is a full or partial return of a payment you have already made, in money, unless we agree a credit to a different product instead. The rules below are the ordinary commercial rules for a small business using common payment services. If you are in the United Kingdom, the official consumer guidance for your product type may add rights that this short page cannot list in every scenario.

We treat everyone fairly, but we are not a bank: we can only return money that the payment system still allows to be reversed, within time limits the bank sets. When you contact us, include your name, a date of purchase, and if you have it, a transaction reference, so that we are not matching the wrong person to the wrong order.

Checklists, PDFs, email courses, and other downloads

When you pay for a digital file or a string of pre-written materials, delivery is complete when a working download link is sent to the email you gave us, or when the file is attached, unless the product page promised a different method. You have fourteen calendar days from the day after purchase to report that the file is missing, is corrupted, or is not the product that was described in the summary you saw before paying. We will first try to fix the issue by a new link, a corrected file, or a different format. If you still cannot get what you paid for, we will refund the product price to the same payment method, unless a technical limitation blocks that, in which case we will work with you and the payment company on an alternative the law allows.

Where the product page clearly stated that the content would be made available in stages, “delivery” is measured as each stage becomes due. If a stage is late by more than a week without an explanation you accept, you can request a pro-rata credit or refund for the undelivered part, to be worked out in an email that both sides can keep.

One-to-one calls and “office hours” style guidance

If you book a block of time for an informational session about routines and food planning, you can cancel for a full fee return if you give us at least forty-eight hours’ written notice before the scheduled start, using the same email thread or a clear message to our contact address. Cancellations with less notice, or a failure to show up on a video link, may be charged in full, because the slot is short and the preparation time is already used. We understand that true emergencies exist; in those cases we can discuss a single reschedule instead of a fee, on a one-off basis, when you explain briefly what happened, without us storing sensitive health detail we do not need.

If we have to cancel, you receive a full refund of any amount already taken for that session, or, if you prefer, priority booking of the next free slot, but never both unless we offered that as a goodwill step.

Coaches’ programmes, group runs, and combined bundles

When several weeks or a package of calls are sold for one price, the product description at the checkout states the time window in which a refund can be considered for a change of mind, if any, and the point after which the fee is final because resources have been allocated. In many cases, after the first live session or after the first third of the written material is delivered, a full refund of the full bundle is no longer fair to other people in a group, so we will look at a partial credit first. A replacement participant is never automatic; privacy and fit matter, so you should not assume a friend can take your place without our agreement.

If physical goods are offered in the future

This site is not primarily a shop for things you can hold, but if we add books or objects, a separate return address and a note about who pays the postage for unwanted items in good condition will appear on the product page and the packing slip, and a summary will be added here. Until that is live, you should not rely on a guess about the cost of a return: ask first.

How we process an approved refund

Once we have agreed a refund, we will instruct our payment service as soon as practicable, usually within ten business days of the agreement. The money then moves through the card network or the bank, which can add a few more days before your statement shows a credit. If you have closed the account you paid from, you must tell us in advance so we can look at a different route that still respects anti-fraud rules.

We will confirm the outcome in email. If a refund is refused by the system for a technical reason, we will not pretend it is done; we will say so and we will work with the provider, or, where needed, you can also raise a chargeback through your card issuer, subject to their rules and the evidence each side can show.

Regulators, card schemes, and good-faith problems

Nothing in this policy is meant to stop you from using a public complaints body or a payment dispute process when the law allows. We would rather sort things directly at touch@fryxarinprquazli.world or through the contact form, with enough information for a human to look at the whole story. If a regulator or a card network asks for records, we will keep what the law needs and we will be accurate about dates and products.